Why I’ll never fly Delta Airlines again
Pierre de Beaumarchais granted us with a wonderful saying: “Sans la liberté de blâmer, il n’est point d’éloge flatteur” (to the happy few French speakers of the Web2.0). I was happy to recommend my readers to purchase their storage solutions on Flash Memory Store, I am now delighted to tell you about the worst airline, no sorry, the worst company ever. Namely, Delta Airlines.
The following facts about Delta Airlines raise the two major issues of today´s IT world: Information Systems reliability and..Human nature.
Indeed, Deborah (my girlfriend) and I underwent the worst airline experience in our lifetime three weeks ago, as we were flying back to Europe from New York City – where we had spent half a year. You read me well, Delta is the worst airline I ever flown.
Delta Airlines did it all to us, check it out by yourself:
* their staff (amongst them the JFK check-in officer Jason Q.) were rude, extremely rude (pretending they didn´t hear us speaking, and hence not answering);
* they lied (they lost our ticket and said it was our move, to make us pay 100$ – which we had to do eventually) several times;
* they treated us like shit, asking me to run from a Terminal to another in less than 10 minutes to get a ticket from another service: what if I were a senior citizen? Couldn´t they repair their mistakes by themselves? In the end, the guy hadn´t even waited for me: he had taken another customer in line.
* their information system is crappy: they could find Deborah but not me on their system, and they had the guts to doubt the fact that I had purchased my ticket! Fortunately, Deborah had a printout of the electronic ticket purchase.
* they made us pay 50$ for a .9lbs overweight (we had four pieces of luggage: 3 less than 50lbs, the limit, and 1 of 50.9lbs)! – I almost forgot to mention that it had already been two hours since we had arrived at the airport.
* their information system had “forgotten” that we had asked to be seated together;
* and their information system told them our luggage were in the airport whilst our luggage were in the plane they didn´t want us to board in!
* consequently, not only did we wait 10 hours in JFK, they also lost our luggage;
* and neither their customer service nor their HQs ever replied to our letters, obviously.
I´ll never fly Delta Airlines again. I had flown Delta Airlines (well actually, their low-cost Song) many times in the US, up to the point that I had a Frequent Flyer membership card. Not only did they lose a customer, they converted me into a fanatic anti-Delta buzzer.
Their information system being defectuous (which is a direct threat to personal security), the least their personnel could do is care all the more about their customers. But Delta´s personnel was mean, arrogant, and both Deborah and I had never felt so angry and humiliated anytime in our lives before. Of course many things in life are much worse, but I wouldn´t want my beloved IT Addict blog readers to undergo the same uncomfortable experience as Deborah and I did. So don´t fly Delta Airlines, never, ever, whatsoever. And spread the word.
After Googlinvestigating for a few seconds, I noticed I´m not alone complaining about Delta Airline´s service. Here´s a sample of 6 websites amongst many:
http://www.deltareallysucks.com/
http://www.thedonovan.com/beth/archives/001244.html
http://cdbaby.org/stories/06/05/09/3249045.html
http://www.complaints.com/directory/2004/may/29/7.htm
http://www.consumeraffairs.com/travel/delta_skymiles.html
http://blog.megacity.org/archives/000329.php
I also found a post on Loic le Meur´s blog, reporting the story of a Delta Airlines flight attendant who was basically fired because she was blogging…
http://www.loiclemeur.com/english/2004/10/the_bbc_talks_a.html
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Your post is no surprise for me. I did a rough study on airlines quality and it happens that more than 40% of people complaining about Delta are doing so because of the staff.
But in the meantime, when people do like Delta, the “staff” criterion is number one (when they liked Delta, they liked it because of the staff).
So it seems that Delta is the kind of company that has an unreliable service: sometimes it is very good, sometimes it is very bad. And everyone in marketing would tell you that this is not the way to go: when a consumer buys something, they want to know exactly what they are going to get…
In my case, Delta Airlines wasn´t just bad, or very bad. They were close to being inhuman, I´m telling you.
I´m glad research surveys support my case against this awful company.
Very funny:
Delta Airline´s CEO apologized for being overcompensated and downsizing at the same time. Take a look:
http://www.baselinemag.com/article2/0,1540,1045109,00.asp
I think Delta should be legally unable to lay off employees: keep the uncompetent, unrespectful people in the same nest so that they don´t contaminate other airlines!
And fire your CEO. At least, he knows what apologizing means.
http://www.baselinemag.com/article2/0,1540,1045109,00.asp
Well, Delta easily won the title for worst airline I’ve ever traveled…
It’s not even worth for me to summarize my “unforgettable” experience with these bunch of demoralized idiots, and I will only say that I had to hold my 12 months old baby on my laps for 11 hours, despite having reserved a bassinet 5 (FIVE!!) months ago!!
Then they managed to have me to miss three flights, ending up in a different airport at 3:00 am.
On top, I’ve never experienced such a claustrophobic feeling on a plane.
Ah, and the “so called” food was not even good enough for cats! (well, maybe, it was a cat steak!)
If you want to suffer, flight on Delta. Otherwise, you better drive!
In my case Andrew, it would’ve been quite a prodigy to drive over the Atlantic. But I support your case: if you want to suffer, fly on Delta.
Delta is the worst Airline. I booked a ticket for my mom online and once she got to the airport they told her they would need the credit card if not she would have to pay for it again and they charged her the price plus they charged her more saying service fee.
They also said her name was misspelled bc it was missing one letter and the person that was helping her refused to help her and got someone else. It is unheard of to switch employee.
They sent one of the luggage and said the plane left already and waited for the second flight to send the other luggage. I just feel like this is happening in a movies instead of in real like.
I do have more to say but all I wanna say now is THINK TWICE BEFORE YOU FLY DELTA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I’m not even surprised by your story Mehret: Delta is capable of the worse. Delta really is a terrible airline.
I just got online searching for “delta worst airline” and came across this post. I just wanted to vent my anger at the bad delta rep at the airport. (That too being an international traveller.)
Delta is the low bar for a bad-big-airline. Myself, and anyone in my family, will never ever choose to travel by that airline.
Sorry about that Maven. We all know here that Delta Airlines sucks. I wish you were a Tech IT Easy reader before Delta being bad with you happened.
Today I made a reservation on Delta. I called to let them know I was bringing my cat in the cabin. The customer service rep I spoke with was beyond rude. She was abusive, and then she hung up on me because I was having trouble understanding her question. I was horrified. When I called to speak to a supervisor, the supervisor started defending the customer service person. After I had time to think about it, I called and canceled my plane reservation I’m traveling with a dog and cat. If this is how these unhappy people treat me, what does that say about how they’ll treat my animals. No way. I’ll never even consider using this airlines again.
Well done Amy. Delta Airlines service & personnel is a shame and nobody should want to fly with them. I systematically refuse to fly with them anymore, even though sometimes the times are best for me.
Our flight with Delta was the worst one that we have ever experienced. The customer service from the flight attendants/pilots was excellent but your ticket agents need education regarding customer service skills-most were very terrible with customer interaction and looked as though they were very unhappy to be working with your company.
I will explain all of our experience with your company:
1. Our flight from Yakima was delayed to SLC and on arrival steps were not available so the flight we were booked on, which was scheduled to fly out (3:05pm) 30 minutes from our arrival was already gone once we got to the gate (3:06pm).
2. We were offered no sympathy even though it was a Delta problem (the operating employees on the plane had called ahead to notify SLC that the plane was going to be late.) all we were offered was a confirmed seat on the 9:30(?) flight, standby on the next 2 flights, and a $7.00 voucher that barely covered a coffee and scone on site.
3. We checked in at the 1st standby flight 4:45 (apprx) at 4:00 pm in hopes that we could get a seat. We were in a party of four and were offered 3 seats on this flight so our brother and sis-in law traveled ahead of us. Another customer was offered a seat also and loaded with our family members. On the plane my husband’s brother sat next to the other passenger that was allowed to board in SLC (there was still one seat available from the 3 we were offered) the gentleman that was given that 4th seat had not even missed a flight (due to your lateness) but had just wanted to travel before his 7:35pm scheduled flight. This means he was offered the fourth empty seat that we should have been offered so that our party could have all traveled together!
4. We waited again for the next flight at 7:35 pm (apprx) we did get seats on this flight but didn’t arrive until after 8:00+pm which basically took away an entire one of our vacation days as we did not get out of the airport until after 9:00! This is very frustrating as we only had 2 1/2 days in Las Vegas to begin with and were suppose to arrive at 3:30pm which is a huge difference.
5. On check in to the Las Vegas airport on our return we were 5 minutes after luggage loading cut off due to the car rental agency taking longer than we expected to check us back in. Our flight was to leave at 6:25am we were there at 5:45am. Your-the baggage handler was very rude and just stated, rudely, that we weren’t going to make our flight as we had to travel with our luggage. (I know this is not true as our luggage from SLC was not on the same flight as we were and arrived when our family arrived in Vegas 2+ hours earlier.) He said there was nothing they could do and said to go wait in line. When we went in there was a huge line-not Deltas problem just very busy, however I went back out to try to get the man to help us jump to a customer service agent and he was not helpful-there was an African-American gentleman in baggage handling that was very helpful and walked me directly to a service agent (nice man!).
6. The male customer service agent was not empathetic at all and simply stated we should have been there 2 hours ago-to get rid of me he told me to use the customer service phone (get off his back) and talk to them about my “situation”.
7. Customer service agent on the phone was extremely sympathetic as I explained our situation-we have young children at home waiting for us and no arranged sitter after our scheduled Yakima arrival time, how we had been left at SLC airport & lost a day of our vacation. She informed me that we could not get onto a flight until 4:00 (apprx) and would not arrive in Yakima until 10:00pm, which was not an option for us because of our time pressed situation. She tentatively scheduled us on that flight without charging us a fee to offer some good customer service for the frustration we had experienced at the hands of Delta and when I asked to be placed on standby for earlier flights she told me that I would have to talk to a supervisor on site.
8. Went back to customer service and talked with a Deborah H (I think that was her name) she gave me the same speel that I had heard from the man I spoke to prior without much sympathy but wasn’t rude like the man was. She said for standby I would have to talk to the supervisor who she called over. Guess who? The same very rude man I had spoken to before who informed me very rudely again that I couldn’t get on an earlier flight as I should have been there 2 hours before. I then got angry and told him I thought it was odd how when Delta made me late and stranded for over 4 1/2 more hours in SLC I was suppose to be understanding and move on but when I was 5 minutes late I was rudely told too bad, we aren’t going to do anything for you! He also told me they don’t offer standby, which I told him I know the company does as we were on standby for 2 flights out of SCL on 11-29. He said that was different-in our present situation they were not offering it to us! I told him that this seemed to be a very one sided position to take as we had experienced their error in scheduling but had not made a huge fuss over it but we were not offered the same understanding that they expected us to offer them. He did not say I understand, I am sorry, nothing just said “it’s a different situation.” Basically-”Move along, your problem!”
9. While we having this discussion-the customer service agent (Deborah H) looked at the flights again to see if there were any cancellations (I knew there would be people in our situation on another flight due to the “Delta Experience”). There were 2 for the next flight out on the 7:45am, which means we could still make our SLC connection. I told her we would take them, thank goodness she had looked again/the supervisor would not have. She told me that it would be a $50.00 charge for each ticket which I said I would pay (I just wanted to leave La Vegas) but I could not understand when they missed our flight they only comped us $7.00 apparently Delta’s errors are not worth what they would make a customer pay! I told her that the agent on the phone had not charged me as I had so many problems with Delta, the supervisor over heard this and, rudely again, said that she was out of line to have offered no charge to me and they would turn her in for not following procedures then he gave me a dirty look (I think he wanted to see me suffer more than I already was and he was angry that I had gotten on an earlier flight) turned on his heel without an apology, a word expressing his gladness that this was taken care of, or any other customer service skill and walked away.
10. Got on the flight to SLC made the connection and was glad that Delta flights are behind me. I told my husband that I would never fly Delta again unless my life depended on it but will fly from Yakima with Horizon and connect in Seattle to by pass the misery that Delta places upon its customers. This situation could have been well handled with trained, empathetic, and happy service agents-I worked customer service for years and turned bad situations around constantly with care for the customers, I have never experienced such lack of care for the customers as I did flying Delta.
I fully understand what you went through because my recent flight back from the US to Europa with Delta was definitely my last flight with Delta.
For nearly 20 years I was a loyal customer with Delta. In 89 I had my first flights with Delta – actually a 30 day stand-by ticket with which I could go anywhere with Delta, just on a stand-by-basis. From the beginning (believe it or not) I was amazed how friendly and helpful they were. I did about 15 flight within these 30 days on stand-by and never got bumped – indeed the one thing which impressed me so much was that on one flight there was apparently just one seat left and that was in first class and I got this seat on my stand-by ticket.
Ever since that time I exclusively took Delta and due to my job as an export manager I accumulated lots of miles. I also recommended Delta to everybody I knew.
Due to 2 deaths in my family, my husband and me moved to Germany and since about 2 years we have only one yearly flight to the US which means I lost my medallion status. I also realised the years before that Delta’s service declined but never was I treated like this before.
On June 18, 2008 we flew from Munich via Atlanta to Reno and back on July 21, 2008 from Omaha via Atlanta to Munich.
Before we left I asked the travel agent where I booked my flight regarding baggage and were told 2 pcs 70 lbs max. each can be checked on. We packed accordingly and checked in at Munich airport with no problems, nobody said anything about the weight and the bags were between 60 and 70 lbs. The bags were checked through to Reno.
In Omaha at the check in on the morning of June 21, 2008 we were told that we are allowed only 50 lbs per bag and that we have to pay 240 $. The agent was somewhat helpless and went two times to see the supervisor through the back door, however the supervisor would not appear, when we wanted to talk to the supervisor, this would have been only possible by phone. Ridiculous. The neighbouring agent was so happy that you could think that they work on commission and everybody gets a percentage.
Since we wanted to go on the flight we paid the 240 $. The printout you get does not say much so I asked the agent to write on the back her name and what the 240 $ are for – she just wrote her first name.
Ever since I am back I am trying to get somewhere with Delta. I am fully aware that they have changed their baggage allowance but you cannot allow 70 lbs to the USA and when you want to go back all of a sudden the 50 lbs rule applies.
The only reaction I got so fare is an email from customer care guy offending my intelligence.
I certainly won’t leave it to this. But one thing is for sure: This was my last Delta flight!!!!
I, and my entire family, will NEVER fly Delta again after our experience at JFK yesterday. My 10 yr. old daughter and I had first class roundtrip tickets with Delta purchased through Orbitz. We had no problem getting from LA to NY; however, our first class seats were taken from us on the return trip because “they changed equipment”. We had waited for the check-in staff to call us as we were instructed on our “request Seats” boarding passes. The check in gate was inundated with people waiting in to talk with them. When boarding began including access to stand bys and 2 upgrades to first class, we still were in line waiting to get our seat assignement. Then, they said we could have 2 coach seats about 9 rows from each other. We told flight attendants that after being thrown from first class, they could at least have the decency to seat a 10 year old with their mother on the flight. Turned out to be a mute issue, as there were NO seats on the flight and we were told to get off the plane. The man in charge of handling this boarding issue was extremely rude to me and this upset my daughter. He even said that he had found me 2 seats on the plane so I had no reason to complain. I then explained to him that not only was it that I had bought first class tickets and was being put in random seats in the coach cabin — but even those seats had passengers already in them. Did he expect us to sit in their laps? I was only one of several irate passengers and I must comment that the Delta management staff, with the exception of two employees, a woman and a young man — were the most rude and unapologetic group I’ve ever met in all of my travels. The man in charge during the boarding was arrogant and combative to passengers. The middle eastern manager that came to deal with the passengers left behind by the flight was also rude and arrogant. His attitude only enflamed the passengers who were already upset by the situation.
My family does a lot of traveling and we will never use Delta again.
How many others out there have booked flights and confirmed seats only to find a “Request Seat” boarding pass?
p.s. We flew home on American. It was very expensive as Delta once again screwed us by refusing to refund even half of our original ticket.
Great story Kris: don’t use Delta Airlines. They’re full of shit.
Jeremy, its two years since you since posted, and you are still getting feedback. Know what: they havent changed! It is absolutely the most horrible airline ever!!!! Cant we do something to raise this in the press or something? Delta is so bad the management should be indicted for war crimes and here we are just complaining on the web. You wont believe what they are doing on the Accra – New York route. I hate Delta!!!!
Bright,
Actually, the Press often comes to me asking for more details about these stories. Just say what Delta did to you on the Accra – NY route here in these comments. The Delta Airlines mess deserves that we pour in some energy into revealing their evil practices to the world.
Hi, I just had a terrible experience booking a ticket with Delta online, for my son. I booked the ticket to Austin, Texas — the ticket was sent to his email while he was traveling, so it took us a few days to register that they had booked him to San Antonio instead of Austin, although the ticket I purchased clearly said Austin. The two people at Delta I talked to, including one in the on-line department, refused to take any responsibility whatsoever, indicating that I must not be able to read or spell (I have a Bachelors in English from Yale University, plus a Ph.D, and write and teach for a living). Delta refused to do anything about rebooking, or correcting their mistake. Finally, they agreed to refund his ticket if we wanted, but as it is now less than two weeks from his flight time, I could not find any tickets less than twice the amount of the original ticket. So he will now have to take two buses and spend 6 or 7 extra hours in transit, finally arriving in Austin at 3:30 a.m. Has anything like this happened to anyone else ? I used to think of Delta as our family airline of choice — no more!!!
We have been loyal Delta customers for 30 years. So loyal that it took 3 incidents to decide that no one in our family will ever fly Delta again! I could tell you about the horrible experience my daughter had today, but I would just be repeating everything that has been said by everyone else. Just be warned, if you want to enjoy your trip and not literally make yourself sick with anger and stress, DO NOT FLY DELTA! I have become a fan of Southwest.
Same here. My daughter bought her ticket online to fly round trip from JFK to LAX months ago. When she tried to check in online and print her boarding pass it would not print. It was a request seat boarding pass. OK, she would just print it out at the Delta Kiosk at JFK. It wouldn't print there either. She tried several times and finally got an employee to help her. Still wouldn't print. Finally the employee gave up and told her she would have to wait in line. She also had to check a bag, which she had already paid for online. So she waited and waited and waited. When she finally got to the counter, she was told she was 3 minutes too late (it was still one hour until flight time) and her seat had been given away. Then the ticket agent just walked away, leaving my daughter to cry hysterically. How do you do that to a person? I could never walk away from a young girl who was sobbing and upset. But then I have a soul. Anyway, I guess they didn't like having a crying girl at their counter, so a supervisor told her that as a “courtesy” they would try to find her a seat on another flight for $50. Even though there are 22 Delta flights between JFK and LAX everyday, the ticket agents only have access to 4 of them. The other 18 flights can only be booked online. WHAT IS WRONG WITH THIS AIRLINE? After waiting several hours and checking back for an available seat, she was told she could keep waiting but it was doubtful she would get on a flight today. If she wasn't on a flight by midnight, she would lose her $300 she paid for her ticket. AND THE DELTA EMPLOYEES AND E-TICKET SYSTEM ARE THE ONES WHO CAUSED HER TO BE 3 MINUTES LATE!
So long story short, Mom came to the rescue from home, got on the computer, and bought her a non-stop ticket to LA from American Airlines for another $680 plus another $15 to check a bag. So the whole trip ended up costing over $1000. But I have to say that the check in process at the American Airlines counter was very smooth and fast. Never, ever, ever again will anyone in our family fly Delta and I don't care how good a price they are offering. It's not worth it to go through the nightmare and then end up paying triple the original cost.
Ohhhh boyyy where do I begin, considering my mom is a hot head and my dad just chills out on the side I step in for once and ohh boy I gave it to this airline company with a nice boot to the ass because this is not the first time this has happened and this was JFK Delta in NY. Anyways so they told us it was a 60 pd limit on bags online ok fine…. except one problem before we get up to the weight scanner shit they go ohhh no its 50 pds ?!?!?!?!? great thats bullshit number 1 so some guy whose supposedly the "supervisor" tells us we have to buy more luggage's wooow excellent ok so we get two garbage bags to throw some clothes in then they tell us ohh no no you have to buy a luggage to put those in and then we get that for another 100 then the guy goes OHHH NO you have to pay an extra 20 bucks for each luggage remember so this is the extra which is 20 bucks ?!?!?!? ummm ok something sounds wrong here !! so at this point we get everything my mom screams which was enough to hear from a good mile away "what the hell is this you thieves I refuse to pay you guys anymore unearned money" so my mom walks away talking to my dad on the side, the lady checks our tickets and goes I need your license and I just hand it to her with no problem no weird hand movement or anything and she's looking like shes confused and I go "yea I'm my fathers son" she replies " Hold on I'm checkin on the tickets I know who you are don't know why you guys have to have an attitude with me" at this point I flip a shit and scream "excuse me ?!?!?!? WE have payed you good money and this is the bulllshit WE get from you" and the lady goes "hey don't be talking to me like that" I go "JUST STOP TALKING PLEASE AND GET ME ON MY FLIGHT I DON'T NEED HIS GARBAGE FROM YOU" so my mom comes back and goes are they done checking the tickets and I tell her what she replied to me. And at this point my mom just decides to cut the line with the last luggage because they said we wouldn't have to wait online then they go excuse me mam you have to go with the original lady that helped you and my mom goes I want a manager here ASSAAAP and this lady comes out of no where from the back and at this point the lady that was helping us originally is saying I can't help you right now so we just cut online and say "NO Your helping us right now and we are not moving until you get our last luggage on NOW"
so this lady from the back comes over and goes "mam please step at the back of the line" and me being 19 she feels and treats me like she's superior except when I told her this "MAM MAY I PLEASE SEE YOUR ID AND THE PICTURE OF YOU ON THE ID SAYING DELTA OR OF SOME SORT BECAUSE I FEEL YOU CAN TALK AND TALK BUT CAN'T WALK RIGHT NOW" and at this point a few other frustrated customers online are screaming " YEA THIS YOUNG MAN IS 100% RIGHT LETS SEE SOME ID PLEASE WE NEED TO MAKE COMPLAINTS AND A NUMBER WHILE WERE AT IT" at this point I keep screaming please tell me your name and give me a number to call while she avoids me and at this point that lady which we don't know of is freaking out a bit saying " WHAT DO YOU WANT FROM ME I ONLY HAVE THIS TAG THERE ARE NO ID'S THAT I HAVE" and me going well that explains quite alot !!!! and we keep arguing with her and she's like "IF YOU DON'T GET BACK I'M CALLING THE POLICE" at this point my mom screams " FOR WHAT WE JUST WANT TO GET ON OUR PLANE AND MAKE COMPLAINTS THIS IS OUR RIGHT" !! and I GO " MAM OK WHAT OFFENSE OR CRIME HAVE I COMMITTED PLEASE DO TELL ME" and she at this point is running around like crazy then the cops show up and she goes up to some african cop and reply's " THANKYOU JUST THE MAN I'VE BEEN WANTING TO SEE" and she's looking at this guy as if she's known him so at this point she fucked up on that because now he can't really say much because the lady seems to know him as a friend or family member so he kinda just tells us to calm down and we explain what happened. The cop that talked to the lady just kinda stood aside as if he was guarding something lool while the other 2 are just speaking to us and the guy asks us whats wrong what happened here and we reply "We just simply asked for a number and this ladies name and the gentlemen over there" lool at this point the lady and that guy and half the employers are suddenly "somewhere" and were all at the back room with that lady "manager and the cop goes "where are the other employers that bugged you" and my mom replies "well the lady that was helping us and the so called "manager" ran in the back like a dog" and so the cop goes "mam look here's what we can do, we have no idea what happened so we can't say whose to blame here we just can't but you can simply get the number online and make a complaint are you sure don't want to drop this because you can maybe miss your flight".
My mom goes "sir I would love to drop this but I let it drop to many times this time it's not happening !!" and I also reply " Sir I would love to easily go online and get the number but theres one problem the cowards that were here aren't here and are probably relaxing in the back room and can't get their names" so the cop goes ok we won't go anywhere if it makes you feel happy until you get the names and number of these guys and the other african cop still hasn't moved and finally the two other cops go to one of the employees that came out that we had a problem with and go "can we please get the managers name" and at this point she doesn't show up for 45 minutes but the girl that was helping us has so that's two people but the lady that I asked ID for didn't come and my mom goes " officer this lady is taking to long like come on it's been 45 minutes and she's hiding in the back and why would she call you guys down here to threaten my son with cops when he only asked for his rights?" and at this point the cop is kinda like on our side besides that african cop, so the two other cops go to the other guy whose supposedly watching something and go "can you please get the name of the last lady please" so the cop goes "sure" finally after about an 1hr and a half "he gets her name but she doesn't come out and me and my mom are like looking like why are we not surprised so the two cops are like "mam please let us escort you to cut the line and here are the names of the employees a number now lets go so you don't miss your flight" so at the end it was fine……. until we arrived to florida from JFK in NY so we get our luggage's but one problem the last one we payed 100 bucks for and an extra 20 to get onboard don't arrive and one of our luggage's were completely dented and had like a big white gash on the side and the frame of the bag looked all rigid and beat up and the button handle did not come up because it was jammed and dented so now we go to complain to the lady about the luggage and goes "well here we'll find you another bag to match this" and in our luck (FINALLY) we get a bigger bag then our normal one and the last luggage was being tracked and was going to be shipped to our hotel room by tommrow night !! OVERALL I NEVER RECOMMEND DELTA EVEN IF YOU GET A NICE TICKET PRICE OFF EXPEDIA OR IS THE LAST FLIGHT TO ANYWHERE YOU NEED TO GET BECAUSE YOU WILL BE PAYING THROUGH THE NOSE FOR EXTRA CRAP YOUR FORCED TO BUY. DELTA YOU ARE THE WORST AND I HOPE THAT ONE COWARD SO CALLED "MANAGER" LOSES HER JOB AND MONEY !!!! SIMPLY DON'T FLY DELTA FOLKS !!!!
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I don't feel like typing the whole story at this point, but a long story short is that Delta is horrible and I don't mind any cost difference to fly someone else. I will at every chance I have choose any other airline besides Delta. They are so large they don't care about you and I. Delta is the worst. I will change every mind possible that I can to help others make a better decision than Delta. It is my goal to help Delta see their errors, or to help Delta go out of business.
Delta is really terrible.