Comments on: A lesson on Customer Service and Corporate Culture by Tony Hsieh, CEO of Zappos .com http://www.techiteasy.org/2008/04/23/a-lesson-on-customer-service-and-corporate-culture-by-tony-hsieh-ceo-of-zappos-com/ A Technology and Business Weblog provided to You by a Global Group of Friends. Thu, 18 Mar 2010 12:29:11 +0100 http://wordpress.org/?v=2.9.2 hourly 1 By: The attraction of (online) fashion « Tech IT Easy http://www.techiteasy.org/2008/04/23/a-lesson-on-customer-service-and-corporate-culture-by-tony-hsieh-ceo-of-zappos-com/#comment-3916 The attraction of (online) fashion « Tech IT Easy Thu, 31 Jul 2008 10:15:18 +0000 http://jeremyfain.wordpress.com/?p=959#comment-3916 [...] other hand, support matters very much, e.g. Zappos’ customer service approach, which Fidji wrote about [...] [...] other hand, support matters very much, e.g. Zappos’ customer service approach, which Fidji wrote about [...]

]]> By: Book review : The One Minute Entrepreneur « Tech IT Easy http://www.techiteasy.org/2008/04/23/a-lesson-on-customer-service-and-corporate-culture-by-tony-hsieh-ceo-of-zappos-com/#comment-3912 Book review : The One Minute Entrepreneur « Tech IT Easy Wed, 14 May 2008 04:37:50 +0000 http://jeremyfain.wordpress.com/?p=959#comment-3912 [...] during the Moments of Truth of the customer relationship with the company. It reminded me of what Tony Hsieh, CEO of Zappos, mentioned a few weeks ago about creating a strong culture so that your employees do the right thing without being obsessed by [...] [...] during the Moments of Truth of the customer relationship with the company. It reminded me of what Tony Hsieh, CEO of Zappos, mentioned a few weeks ago about creating a strong culture so that your employees do the right thing without being obsessed by [...]

]]> By: Fidji SIMO http://www.techiteasy.org/2008/04/23/a-lesson-on-customer-service-and-corporate-culture-by-tony-hsieh-ceo-of-zappos-com/#comment-3913 Fidji SIMO Wed, 23 Apr 2008 17:00:31 +0000 http://jeremyfain.wordpress.com/?p=959#comment-3913 Thank you so much for your answer Tony. I was about to send you an email yesterday to ask you to take a look at my article, but then I realized that it was probably unecessary and you would find the article on Twitter. Jeremy is definitely right about proximity! I really found your business approach fascinating, and I hope that everybody at eBay heard the message! Thank you so much for your answer Tony. I was about to send you an email yesterday to ask you to take a look at my article, but then I realized that it was probably unecessary and you would find the article on Twitter. Jeremy is definitely right about proximity!

I really found your business approach fascinating, and I hope that everybody at eBay heard the message!

]]> By: Jeremy Fain http://www.techiteasy.org/2008/04/23/a-lesson-on-customer-service-and-corporate-culture-by-tony-hsieh-ceo-of-zappos-com/#comment-3914 Jeremy Fain Wed, 23 Apr 2008 12:21:47 +0000 http://jeremyfain.wordpress.com/?p=959#comment-3914 That's understandable Tony: the US is by far the biggest market worldwide, and investing any other market but the UK or Australia would imply investments in localization on top the usual suspects in your industry: logistics, partnerships, etc. Thank you for answering Fidji's post so quickly: I love blogging. Blog carry a value of proximity that you could find nowhere else. That’s understandable Tony: the US is by far the biggest market worldwide, and investing any other market but the UK or Australia would imply investments in localization on top the usual suspects in your industry: logistics, partnerships, etc.

Thank you for answering Fidji’s post so quickly: I love blogging. Blog carry a value of proximity that you could find nowhere else.

]]> By: Tony Hsieh - CEO Zappos.com http://www.techiteasy.org/2008/04/23/a-lesson-on-customer-service-and-corporate-culture-by-tony-hsieh-ceo-of-zappos-com/#comment-3915 Tony Hsieh - CEO Zappos.com Wed, 23 Apr 2008 09:14:31 +0000 http://jeremyfain.wordpress.com/?p=959#comment-3915 Thanks for the great writeup! We don't have any immediate plans to go global. We are currently shipping only to the US and Canada... We decided it made more sense to focus on expanding our product line in the US as opposed to expanding internationally. Thanks for the great writeup! We don’t have any immediate plans to go global. We are currently shipping only to the US and Canada… We decided it made more sense to focus on expanding our product line in the US as opposed to expanding internationally.

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