I made a fairly big mistake with my company at the start, I tried to segment functions in the company too fast. Maybe it was my business education, maybe it was books like “The E-myth Revisited,” and certainly it was my lack of management experience, but I tried to keep my area focussed on business development and away from technology for which “I have a CTO.”

But startups don’t work this way and the entire reason for working in a team is that you share the work and hopefully create synergetic effects (1+1=3!) in the process.

And the truth is that even as for non-technologist like myself (I am a geek though) designing products is not so hard.

I had a discussion with an industrial designer (my all time fav. people to hang around with) concerning the term ‘a perfect product.’ Her field understands the term as a product that functions perfectly, I choose to add “for the customer” to that definition.

The start of product design is always to ask: “so is this cool for people?“, meaning will they like it, do they need it, will they pay for it? I don’t think all question can be answered from the start, except the one of “is this cool?”

A very big part of entrepreneurship is sales, and as they say: you have to believe in what you sell. Easier when you already have a product, I’d love to sell Apple computers for a living, but when the product doesn’t exist, you have one of two choices: one, you design the product yourself, starting with “is it cool?”; two, you trust that your CTO can design something cool.

That’s not a problem, except for one thing: is cool something we decide or the market decides? It is of course the latter and one bullet point in an entrepreneur’s job description missing from that of the CTO’s is keeping a close eye on the market.

Therefore, product design is absolutely something entrepreneurs cannot delegate! And on that short note, I’ll leave it.

All my entrepreneurship diary posts can be followed under the tag ‘Vincent’s eDiary.’ I don’t write about what we do as a company on purpose, but you can always ask in the comments or via the email address on the right. Picture courtesy of The Esoteric Church (of all places!).

Like

Unlike

I asked yesterday for a more graphical and intuitive way to plan out costs for products and projects. The reason lies in an essay I co-authored several years ago with Jeremy Fein, co-founder of this blog. I forget the exact title of the thing, but its premise was that good entrepreneurial teams are composed of both brains & brawn (Asterix and Obelix, in other words). It has since become my philosophy towards entrepreneurship and building teams.

Good ideas also reside in intersections between different modes of thinking. I don’t know who made up the idea of the ‘execution multiplier for ideas‘ (Derek Sivers posted it on his blog once), but an idea is worth little without someone carrying it out. Similarly, in Neil Fiore’s book “The Now Habit” (the ONLY self-help book I would ever recommend to people) he writes about the source of good ideas, which often come when you least expect it: on your breaks, your holidays, anywhere which is not work-related.

While productivity is a great thing and crucial to executing ideas, idea-generation itself is actually not very compatible with the productive mind. But it’s not impossible to combine the two either.

Let’s look at a sample workflow from problem to idea generation to product (product meaning the outcome of idea generation, which has to lead somewhere):

1. You have a problem (duh… no really, don’t come up with an idea if it doesn’t solve a problem!)
2. You discuss it with people to try to figure out it’s parameters —what is the true gist of the problem?

This is a good time to get stuck. Where do you go from here? Do you go the left-brained route — the super-rational approach that would e.g. benefit from some number crunching in Excel? Or do you take a right-brained approach — the artistic approach of drawing out the problem further on a white board or an outliner?

It of course depends on the complexity of the problem, but it isn’t time yet to go super-rational all of a sudden. It breaks you out of creative solution mode and gets you into execution mode, which is really brain-dead “getting things done” mode. Before you get things done, you have to define “things” much further.

The next step in my process would be:
3. draw out several solutions, preferably in a group, and discuss them and the logic behind it. Is it an elegant solution to the problem? Does it solve it or does it complicate it? What scenarios are there and what are its parameters?

As soon as you come to scenarios, we come into process mode. And this is where a more left-brained approach of calculating resource-allocation (people, time, money) absolutely makes sense. In my last post, I was hoping that someone would have a good way of making this more compatible with step 3, I am still waiting for someone to come up with a good solution, however.

4. calculate it out. What are the costs associated with each solution, what are the benefits of each solution?

Costs vs. benefits could also be called expenses vs. income on a financial projection for a startup. Solid resource allocation is ultimately the lifeblood of a company, however in an early stage it is also the language to use when looking for funding for your company.

I don’t want to be too rigid about this; I’ve struggled with the process of “problem -> idea generation -> execution -> product” in the past and think that it’s an area that benefits from several approaches and also leads to more-than-several pseudo-suggestions on how to approach this.

Rather, I thought to expand a little on yesterday’s post and clarify why I really do want a more visual Excel (for lack of a better term). If you want to combine right- and left-brained perspectives, a white board alone won’t do it and Excel alone won’t do it. I want software that does both.

Like

Unlike

Now that the biggest waves of Buzz hype are hopefully behind us, it’s a good time concentrate what Google Buzz actually is and what it isn’t. I have followed Buzz with great interest and I’ve previously talked about Jaiku, feeds and discussions on the web on general here. I even pushed Plaxo at one point, but they are pretty much dead in the water right now. I was couple of years off and a technology wrong with my prediction of sort-of real-time web in 2008.

In a way I view Google Buzz as a reference platform, like Google Wave Preview, instead of a finished product. Of course, because Buzz is right there in Gmail’s interface, it’s Buzz deserves to get all the critical comments about its launch it got. It could be argued that without exposing it to the larger public at start, it would have been impossible to get all those great ideas to make it better. One interesting thing to note is that most requested features for Buzz are UI-related. However, I’m more interested in what makes Buzz work behind the scenes, because if Google can get the critical mass behind this, things are going to be great.

It was again a sad example of the sorry state of technology blogging when Buzz first hit the web. In that little world that’s so enamored with Twitter, Facebook and status updates, it never occurred to anyone that Google was aiming much higher. One of the worst offenders was the serial-troll Lyons. He was followed with lots of others who came up with as lame puns in their headlines without actually figuring out what they were looking at. Instead we got petty lists of “fails” in Buzz. Yeah, on the surface that these Techmeme all-stars barely skim, Buzz might resemble Twitter, but the differences are pretty obvious from the start.

The attention spans are so incredibly short that that they have completely forgotten that even in this age of agile Web 2.0 iterative processes, things take time. This was probably best illustrated by this post, where the author totally oblivious to the lineage of Buzz claimed that

As always, time will tell whether this is a game-changer or just another Jaiku, the Twitter competitor that Google bought but never found a way to leverage.

In their defense, even Ars Technica got it wrong.

The only reason I can come up with why people associated Buzz instantly with Twitter was the simple user interface. Much more interesting comparisons would have been with Friendfeed (which kind of tried to do this in simple way), Yahoo Updates (which kind of tried to do this in a difficult way) or it’s genetical ancestor Jaiku (which kind of did this LBS twitter thing in a pretty nice package a good three years ago).

While I agree that Buzz is a rather odd combination of product/platform/project, I do find it exciting that Google has the resources to just try things. We are so early to this social web thing that if someone pretends that they know what exactly works, they’ll be proven wrong in a fortnight. Sure, I do agree that Google might be forgetting that what people want are applications and not technology (a mistake Nokia keeps on repeating, and one reason why they are so incredibly lost in the technology woods. Or like Yahoo, which just pumps out nice web tech with no apparent apps or revenue streams). Google has the money to experiment and the mindset to test things on a large scale. That takes balls. That’s what the whole world wide web was about in the first place, experimentation. You have to be pretty clueless if you take anything on the internet right now as granted.

Seriously, take a long view here. Even on the internet, you need some time to lay out the groundwork even when you’re working in the application layer. If you think about the 2,5 year timeline between Jaiku’s acquisition and Buzz, there were little hints along the way in many of Google’s products. To be able to have something like Buzz, Google had to first come up with a friend/follow system and a location system. You know like following other people on Google Reader and Google Latitude? The ADD-riddled tech bloggers were pretty hyped about Google Latitude and how it was going to kill Brightkite, Foursquare and other LBS services, but somehow Google Buzz failed to generate a single comparison to these services?

But all this is just technology. What about the revolution that I hope Google can pull with Buzz? What’s the beauty in Google Buzz? You only need to check Google’s API page for Google Buzz and you’ll soon realize that all the stuff behind what makes Google Buzz work are open standards, which enable pretty ground-breaking integrations that could just solve the mess discussion on the internet is right now.

As a sidenote, when tech bloggers complain how they can’t add this and that twitter stream to their Google Buzz timeline or how the tweets are not in real-time and all that, they would only need to look at that API and realize that because Google looking at the whole thing at much higher level, it’s actually the publisher who needs to find a way to enable a thing awkwardly called PubSubHubbub, and in that instant all the content is pretty much real-time. Of course, I have no idea if it is at all feasible to use PubSubHubbub in the scale of Twitter, but the point is that Google is not planning to have custom pipelines to Buzz, but to play with common, open protocols and APIs. Another point is that once your content works with Buzz, it works with any aggregator/social app that has decided to have that same common, open infrastructure.

So, instead of trying to centralize every user, every piece of content to their site, like Facebook and Twitter, Google has had the guts to try and harness all the discussion on the web to their service. It’s going to be a happy day when this post right here and all the discussion and the comment this might generate are all happily syndicated in Buzz.

The open nature of Buzz is not all news to some creatures on the web. On Twitter and Facebook you can follow and be followed by inanimate products and abstract brands and they can have pages and whatnot, but right now, to be able to take part in Buzz you need to have a Google Account and that means that you have to be a natural, real person and you shouldn’t have more than one account. This is pretty bad news to all the “SEOs” and other “internet marketing experts”. It is also excellent news and pretty amazing on this forcing-marketing-down-your-throat in this “social” happy place we call the web 2.0. Simply, that means real people and real feeds that try to integrate the real discussion on the web. All those @’s and #’s? What about real discussion with real threading and real topics? What about a renaissance of long-form personal publishing? (If you didn’t follow any of the previous links, please read this. I’m totally with DeWitt Clinton here).

The trick to make all this work and where Friendfeed and Plaxo failed is critical mass. I’m pretty sure that the guys at Facebook are really looking at Friendfeed again and rethinking what parts they should chop off it instead, because if Google can truly pull this off and make this pipe-dream of semantic and social aggregation nirvana that plumbs everything out of what it can get it social graph on work, Facebook has no other option than to open up and that’s pretty much the end game for them right there.

The technical challenge is really complex and it’s going to take some time until all the pieces are in place. Google has put their thing out in the open and it is now the publishers’ turn to do some back-end changes so that this discussion utopia can get its legs. I’m not expecting the social web to turn on its head in a day, but this is some serious stuff for the long term. The reason why I think Google can pull this off is that Google just needs to show ads on the web to make this worthwhile, Facebook et al. need to monetize every inch of their userbase. Google can, and it is in their advantage, to utilize open systems and not lock people in. And, hey, maybe things don’t pan out. Google has the cash to try something else.

Like

Unlike

Having reached a personal milestone, part 5 of my entrepreneurship diaries, I should mention that it’s very pleasurable and useful for me to write on these topics, and I hope it’s the same for you. In this post, I want to briefly address the issue of uncertainty in early stage technology companies and how that affects management.

As I mentioned before, I was asked to join this company as CEO after consulting them on the commercial applications of this exciting new technology. Joining a year later, we had a good understanding of the strengths and weaknesses of the current organisation. During the consulting stage, I wrote a business plan with a fairly clear time line (to me and our sponsor), but it wasn’t being executed upon as required. One of my the deliverables I set myself was therefore to get development back on track, which not only respects the resource boundaries (financial, human, technological) we face, as well as sends out the signal that we are a serious business.

One thing I keep hearing over and over from entrepreneurs is that you have to be comfortable with ambiguity. And that is absolutely true. We continue to iterate on ideas based on changes in technology, customer and partner feedback, and our own ideas, something that would drive any sane man crazy, but we have to keep it under control. The best way that I find to do that is continuing to develop the vision of where we are going (the strongest motivator I can imagine) and maintain a loose type of project management that gets us to that goal.

I call this project management, as it deals with schedules, milestones, and resource allocation over a period of time. Uncertainty is an important factor to consider in this. In a large company, chances are you’re dealing with a predictable environment, in an early stage startup this is not the case. Getting a tighter schedule in place continues to be a challenge we are working on, however I find that being alert, flexible, and adaptive all the time contrasts with the more stable art of project management. Please correct me if I’m wrong, in which case present a solution also! Of course, there have to be thresholds in place, which to me is very much defined by risk assessment.

Regarding risks, let me start by saying that not all risks can be addressed, which is why being comfortable with ambiguity is so important. And second, there are many different types of risk, technology, financial, market, etc., but one usually outlines the thresholds that you have to respect. In my case, I see this clearly as market risk, as nothing matters if your customers aren’t buying… however, this really is not something to take for granted.

In medicine for instance, which is traditionally patent-based and largely dependant on a complex regulatory process, you have a 15 year window, of which you can spend up to 12 years developing your super-innovative cure. Clearly the technology risks outweigh the market ones (note: this ignores the rise of generic, cheap, knock-off drugs). In the web-industry, on the other hand, it’s perfect for rapid prototyping, it’s hard to protect innovations and easy for competitors to clone them, and it makes much more sense to push out your products asap. That means that there can be plenty of competition and the risk lies in grabbing sufficient market share to make a (sustainable) profit.

In our case, we are not as “high-tech” as medicine and not as “high-market” as web-development, in the sense that we face both market and technology risks. However, I see market risks as more important and try to align both market & technology approaches together. As an example, one of the things we did several months ago, was demo our technology to the general public and to selected partners. After the experience, we interviewed them thoroughly on their experience, as well as their initial expectations. We want to make sure that people don’t expect something different than what we deliver and that our product meets and exceeds their expectations. That gives us a clear view of where we want the product to go.

On a technology level, that presents us with certain thresholds in terms of “the experience” and price-points. And whenever we face a technology change, whatever solution is being developed, it has to fit within that end-picture the customer expects. That also overcomes the problem of black-box development, which is not uncommon in technology development.

So, that’s more or less how we continue to develop the vision for our company and the project management that supports it. We started with a lucid dream of producing great technology. We demoed initial versions and tried to align our vision to the needs of our users. And we end up (hopefully) building what our customers want and pay for. I would love to do this in a web-environment, as that really makes prototyping so much cheaper and quicker, but we do the best we can with our not so intangible technology.

All my entrepreneurship diary posts can be followed under the tag ‘Vincent’s eDiary.’ I don’t write about what we do as a company on purpose, but you can always ask in the comments or via the email address on the right.

Like

Unlike

Early Strategies has just released a fresh an extremely useful report on Enterprise 2.0 and the current level of adoption.

This international (FR, UK, NE, US) survey (summary) was conducted between November 2009 and January 2010, targeting Multinational Companies (MNCs) and international organizations (France-Telecom, Cisco, AT&T, Amadeus, IBM etc …). The clear intent was to study change execution.

This report sheds a bright light using real life examples on favorite topics of the Enterprise 2.0 Activists community : cultural values, strategic reasons, change agents, executive champions, management inducements etc …

This analysis is precise enough to distinguish different results depending on the type of company business (B2B, B2C). It’s pretty interesting to see the consequences this difference creates in companies adoption strategy.

The results and conclusion on strategy, maturity, change, policy but also on people daily work and perceived usefulness have priceless value for anyone wishing to embrace the subject of Emergent Social Software Platforms (ESSP) adoption.

Last but not least, the report addresses the ROI issue, the one most E20 activists are the least comfortable with – Andrew McAfee included. Early Strategies approach differs as it distinguishes tangible from intangible ROI. thus provides a completely different perspective on the whole thing.

Together with McKinsey’s and Cisco, probably the most insightful report on the topic I’ve read so far.

Tech It Easy has been lucky enough to have the opportunity of an interview with the person behind Early Strategies : Cecile Démailly. Impressive professional background, real enthusiasm and insight on the ESSP topic, and a charming person : Tech It Easy readers deserve no less …(Note, I’ve bolded+italicize most interesting and valuable parts- there are quite a few). Read more »

Like

Unlike

Emergent Social Software Platforms (ESSP) are now at the doorstep of the enterprise. The question one may ask is : how does it fit alongside the already existing Enterprise IT systems.

Companies have spent a fortune during the last 10 years implementing business critical Enterprise wide systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM) or Product Lifecycle Management (PLM). Yet another system could be seen as a risk for the balance of the whole company IT strategy.

In his enlightening book on PLM (Product Lifecycle Management, Driving the Next Generation of Lean Thinking) Michael Grieves proposes a map to illustrate the positioning of PLM together with the main business critical IT systems.

This blog post extends this map and propose a perspective on Enterprise 2.0 platforms positioning.

Read more »

Like

Unlike

This is just a short list of challenges that I faced with my current business. Feel free to suggest other things in the comments.

1. your relationship with the company & people you’re starting with: coming out of a position that involved reading a lot, a lot of contracts, I’m kind of particular about how to phrase them. I like the idea of contracts if they very clearly state the boundaries of your position and the relationship you have with others. It should also clearly state the deliverables that have to be met, though that can also be included in a separate “action plan.” A good contract should leave no room for misinterpretation, which is why it took about 3 weeks and 8 draft-revisions to get it just how both me and the company wanted it. Of course, a 1 person business doesn’t have to do this, nor someone that doesn’t get paid, though both in “hobby (that become) startups” situations and multi-team startups, it’s good to have a thing on paper that states a number of things including responsibilities & shares, as well as, if possible, time-frames for carrying out the job. You don’t need a lawyer for this, it’s best to start with a simple list of what you want to achieve and work from that. Very important is to mention what national law this contract falls under (e.g. Dutch law or French law), full names & addresses, etc.
2. your intellectual property: I’m kind of running up against something like this now, which is why I think it’s worth mentioning. IP has different values in different industries of course, but in my industry, a high-tech non-software one, it plays an important role. Not only is it important to dedicate certain resources at protecting your IP, you also have to watch out that others don’t lay claim on it, just because you spoke to them once or twice (or worked there at some point. The Mattel vs. Bratz case is an interesting one to follow for that.). IP protection also plays a part when talking to outside parties like investors. Last but not least, it does protect you against copycats, though, as mentioned, the value of patents or similar varies from industry to industry.
3. your own finances: They say that you should have enough saved up to not have to work for 1 year. I’ll just say that I made sure that I do have a comfort zone, though not so much that I won’t stay hungry (lesson 101 in entrepreneurship and raising (rich) kids: instill a hunger for success).
4. the company finances: at my last company, my job was to handle certain business affairs for companies that have their legal address with us. Company finances are a complex affair, and plenty of swindlers out there try to get out of taxes here and there. Not that I don’t sympathise, but be careful of not signing something that makes you responsible for someone else’s problem. Something similar occurred last year, where someone signed something that nearly (!) made him responsible for ca. 1 million euros in unpaid taxes. Let’s just say that the lesson was to have complete transparency from the start and not sign if it doesn’t exist. Preferably this should be specified in the contract (point 1) also. The other side of the coin is that the company has to become a financial vehicle for the people working there. That means that managing its finances (income and expenses) is vital to making sure that there’s also enough money to pay all the costs.
5. staying organised: Kind of obvious, a chaotic entrepreneur doesn’t make for a good entrepreneur. As I have about 12 different jobs, I have to make sure that I don’t forget what needs to be done, to prioritise the important things at the right time, and to delegate those tasks that I have no time for or someone else is better suited for.
6. staying healthy: I’ve seen three people pass away that I’ve had a professional relationship with. One was of an advanced age, one had a deadly disease, and the third passed away at a very young age of medical complications. Two of these were entrepreneurs, and both let themselves get carried away by stress. Stress means: less sleep, eating crap-food (my new term for fast-food), and not taking the time to exercise. It is not where I want to end up, I want to do a good job (it is just a job) and live long enough to reap the rewards (preferably, I’d like to live forever, but that’s a future startup).
7. staying connected to people: as a first time CEO, I have a lot of questions and the best way to have them answered is to ask them to people that are smarter than me. Luckily, there are many, many smart people out there, and people love talking about that which they know.

That’s it for now and all I could fit into 30 min. of writing. All my entrepreneurship diary posts can be followed under the tag ‘Vincent’s eDiary.’ I don’t write about what we do as a company on purpose, but you can always ask in the comments or via the email address on the right.

Like

Unlike

This post is part of a series, a diary of starting a business if you will. It follows part 1, the decision of becoming an entrepreneur.

One thing I found out is that it’s hard to put your responsibilities down on paper… there are so many!!! There is of course a basic job-description, which more or less sounds like that of a project manager/pull-the-rabbit-out-of-the-hat magician: “make it happen that we go from this thing on paper to the product in the hands of customers.” “Make it happen” is a super-loaded phrase, which can mean countless things.

There is a continuous struggle between micro-management and keeping the overview. Micro, because it is your responsibility that every (little) thing is carried out by your employees (if you have them). Overview, because You the entrepreneur are The Organisation. There is a third struggle that shouldn’t exist really, that between your professional life and your personal life. I’ve come to the conclusion that the only way to do this thing well is to focus on it exclusively. Friends, family, love, …blogging… it’s a nice luxury to have, but it comes second place.

The responsibility of an entrepreneur are thus: have a goal and make sure that everything is executed to get to that goal.

In a technology company, there are matters of technology and business (really, in what business except for strategy consulting isn’t there a mix of “technology,” which can mean anything from cooking to software development, and the commercial side of things, which is meant to pay for everything?). What I found was that as someone with a business background, who sort-of-kind-of has an idea about product development, and has a better grasp of business development, I still can’t let go of the reigns of product development entirely.

Product development ties in directly with business development. People are unwilling to pay for something that doesn’t exist and similarly our budget is supposed to last us until we have something worth paying for or investing in. Therefore, as an entrepreneur I have to make sure that product development stays on track. The absolute best way to do this is to have a capable product development manager in charge. The truth of it is that startups by their nature are resource-poor, which includes tripple-A product development managers (probably employed at multinational X or Y somewhere), and there is a lot of learning/training on the job. Learning/training means that the (hopefully) existing product development manager (in our case yes) still has to be managed, through schedules and regular meetings. In any case, product development is in its conceptual stage a very brainstorm-friendly activity, which means the more the merrier. But ultimately, a startup must get beyond this stage, respecting the entire resource-poor situation that a startup usually faces.

So, responsibilities of an entrepreneur as far as the technological product development is concerned: If you have a product development manager, you have to make sure that he works under the realities of the business. If you don’t, which I imagine many 1-person software startups operate under (as well as those lucky strategy consultants), well then you have to do the job of product development as well, keeping a close eye on the business realities.

OK, the business part of things. My role is fairly well-defined here as I come from a business background and approach startups from a business perspective. Assume that role 101 is having a firm grasp on everything that goes on, which can be phrased as “where are resources (people, time, money) being expended at and is it wise to do so.” This entails having a good budget plan and sticking to that.

Role 102 is to build the business, which I call business development, but that often gets confused with sales as that that is what it says in job adverts. Business development is the building of the business, which includes sales, but also includes building the company and all that entails.

So, we are trying to get from point A to point P, how do we go about it? If product development is about turning an idea into a product, business development is building a business plan into a business. Business plans are total BS unless they contain validated information. Some key-chapters in business plans are the market overview, the market approach, the time-line, and the financial need to meet all these objectives. Business plans can serve as a. cannon fodder, b. a plan of approach, c. one of several signals to attract investment. For c. no investor will take a look at your business unless you have a plan of approach (b.). On that plan, there should be a time-line, which you are following (predictability!) and there should be a goal: the market you are targeting and your approach.

The market section of the business plan presents a big problem for technology entrepreneurs. Because (non!) customers often don’t know what they want. I can ask a target group “what kind of air do you like to breathe?” and it wouldn’t surprise me if a significant number of responses would say: “I like to breathe air that smells like perfume.” OK, that’s a terrible question, but what I mean is that people sometimes make up answers that have nothing to do with reality (that said, both the perfume business and the fast-food industry have made lots of money from essentially selling air that smells good. Scent is also plays a very important part in memory, but I digress…)

What I’m a big fan of is validated market data, which is data gathered from actual customer experience with your product or part of it. That brings forth another problem of a bias towards early (and over-excited) adopters, something which the book “crossing the chasm” deals with, but is really not something that I think is realistic to address at an early stage, except that validated market data can also come from experts in the markets you are targeting.

The implication is also that product development is again completely tied in with business development which leads us down the path of rapid prototyping, another practice that works great in software / on the web, not as easily (though not impossible) with hardware. In any case, the experts in this area most well-known today are:

• - Steve Blank, who wrote “The Four Steps to Epiphany” and is currently hosting the excellent Stanford’s Entrepreneurial Thought Leaders seminars (btw. Steve Blank also writes a great blog on customer-focussed development, which I’ve only just started reading.
• - Eric Ries, who authors the blog Startup Lessons Learned and has some great articles on responsible (=lean) development.
• - And Donald Reinertsen, who wrote an incredibly dense book called “Principles of Product Development Flow,” a book which is clearly an authority in the field, but which I cannot recommend to any sensible entrepreneur with a 60hr/week schedule. Those principles, by the by, number in the 100+.

As well as of course Toyota and plenty of other experts out there, I’m sure, many of which are referenced by the people mentioned.

I think that it can safely be said that task 3 or a sub-task of business development is working towards the customer, the lifeblood of a business.

There are other tasks of course, which have to do with human resources, legal work, accounting, etc. Some of which can be outsourced, some of which can be done half-heartedly (oh no, I didn’t say that), some of which are really-really important, etc.

All these tasks, however, require a certain authority. The entrepreneur’s responsibility is to either be an authority on a task level or to be sure to work with authorities, either in the company or in an (informal) consulting fashion, so that they are carried out responsibly.

Task 4 can thus be entitled: be an authority on the tasks that need to be carried out or have access to one.

So, a whole can of worms starting a company can be and it is vital that it does not interfere with the single most important thing that you must do as a human being: be healthy! Health is part sleep, part exercise, part food, part love. There is no yin without yang and vice versa. Thus forget everything I said about personal life being no. 2. The best is if it reinforces what you do in your work. Health leads to happiness and happiness leads to optimism: a key-quality in entrepreneurship if there ever was one.

So the responsibilities of an entrepreneur summarised:

• 100: keep your eye on both sides of the court: the goal & the resources needed to get to that goal
• 101: align Product development with Business development
• 102: always validate your market data by staying close to your customers
• 103: be an authority on the tasks that need carrying out or have access to one
• 104: stay healthy and happy.

This was written in a single session with minimal editing. I hope it kind of makes sense. Part 3 of my e’diary will be on the topic of: can you prepare for entrepreneurship? As I have a master in entrepreneurship, I thought it might make for an interesting perspective. All my entrepreneurial diary posts can be followed under the tag ‘Vincent’s eDiary.’ By choice, I’m being mysterious about my company. If you have questions, feel free to comment or write to me via the email address on the right.

Picture courtesy of Be The Dream.

Like

Unlike

I have been reading a lot of Scott Berkun lately, including his brilliant Confessions of a Public Speaker (french review available). A must read for any speaker, professional or not, to make sure you transmit clearly your ideas .

However, sometimes you just don’t have a dedicated room, with people ready to offer you 30 minutes of attention. You don’t have the slideware, you don’t have the projector or your laptop.

No. What you have is just a 30 seconds time frame, where you bump into some executive or very important people in the company. And what you want is to take advantage of this opportunity to pitch people into some Enterprise 2.0 basics.

Scott addresses this point in one of his many excellent blog posts : how to pitch idea.

Now let’s see some elevator pitches to 5 key enterprise persona for 2.0 adoption …

Read more »

Like

Unlike

Be it Automobile , Aviation or Heavy Metal Industries, everyone felt the heat of recession but regardless IT fared better than most. In spite of worst economic meltdowns in history, acquisitions among big vendors continued to reshape the market, operating-system wars extended to mobile battlefields, microblogging became a powerful source of real-time information, and the take-up of small, Net-connected devices was stronger than ever.

But how good is this wave of mergers and acquisitions for the future? ( By future I mean upcoming innovation and future of Startups which target innovation not business)

Whenever your biggest competitor takes you over, it blunts the competitive spirit that can drive innovations. Thats what concerns me most, the spirit of innovation is somehow compromised because of takeovers.

Not always always a potential Merger or Takeover can be taken as a positive sign of ever increasing competition and globalization. And particularly not right now when it comes to web and social media startups, many of which are still more focused on innovation and building up audiences than on making profits. Rushing them into deals to fulfill long-delayed plans for an exit strategy could derail the evolution of a strong business plan.

From an investment standpoint, founders and venture capitalists have good reasons to cash out now. Market caps of public tech giants are rising — the Nasdaq gaining big time – and so are their cash stockpiles. For Instance Microsoft has a stock pile of about $49 billion in cash; similar is the story of Google with $24 billion. High-profile Multi Billion dollar deals like the ones we had in recent times have a way of spurring on other acquisitions.

TimeWarner buying AOL and eBay buying Skype come to mind. Even snapping up a hot startup for its technology or talent — Google buying Dodgeball or Yahoo buying Flickr – can lead to culture clashes, customer anger and other disappointing results.

I  tried to re-compile the list of some major takeovers which are substantial enough to change the future of computing.   We are talking about some multibillion dollar mergers and acquisitions, where the Big gets even Bigger.

Oracle eclipses the SUN @ $7.4 Billion

This Merger can be coined as “father of all the Tech Mergers” announced last year. If the announced the deal went through, Oracle,  the industry’s largest database software vendor would get an entry into the server and storage markets worldwide.

The acquisition, still pending, was announced in April, and may even be blocked because European regulators are contending that combining Oracle’s technology with Sun’s open source MySQL database would violate competition laws. Lets see if this deal goes through.

Xerox snaps up ACS in $6.4 billion

Another major takeover, Xerox pays about $6.4 billion in cash and stock for Affiliated Computer Services (ACS), a large IT and outsourcing firm. With this merger Xerox hopes it will give it a bigger foothold in the business services space. While the deal will surely boost Xerox, investors wondered whether it overpriced the deal.

Calling the ACS deal “a game-changer” for Xerox, Burns, CEO of the company, said it would help Xerox “expand our business and benefit from stronger revenue and earnings growth.” The deal will triple the service component of Xerox’s revenue to roughly $10 billion annually from $3.5 billion, according to the company.

Dell – Perot Catch-Up Deal worth $ 3.9 Billion

Buying Perot was a part of Dell’s plan to expand its footprint in the IT services market, which was  a necessity in a time when hardware sales were falling. Dell offered a staggering $3.9 billion for Perot Systems, a 68% premium over Perot’s actual stock value. Dell’s purchase can also be seen as a response to rival HP’s $13.9 billion acquisition the previous year of EDS — another services company founded by Perot.

Cisco-Tandberg worth  $3.4 billion

Cisco, already a major player in collaboration products with WebEx and TelePresence, signed an agreement in October to purchase videoconferencing vendor Tandberg, which makes both video devices and network infrastructure products. The acquisition, if completed, could have both a direct and indirect impact on Cisco’s bottom line, because expanded use of videoconferencing may increase network traffic, letting Cisco sell more switches and routers.

HP Acquires 3Com For $2.7 Billion

HP launched a straightforward assault on Cisco in their own Game of Networks. HP’s increasing influence in data center networking and convergence markets will have a big boost with its purchase of 3Com, a maker of switches, routers and security products. HP says the acquisition will further its data center strategy “built on the convergence of servers, storage, networking, management, facilities and services.” The acquisition of 3Com also help to expand HP’s Ethernet switching offerings, add routing solutions and significantly strengthen the company’s position in China thanks to 3Com’s strong presence in China. The transaction is expected to close in the first half of 2010.

I have collected the figures and numbers from various sources including PCWorld, Gigaom and Wikipedia. Let me know if you have a suggestion or correction to make. Please forgive me for the grammar, I was always bad in Grammar since school

Article Previosuly mirror-posted by me at Global Thoughtz.

Anand

Like

Unlike

Pomplamoose Pas Encore

Internet IS disintermediation. It removes boundaries between services/product producers and consumers.

Which means that if your business model consists in standing between them, as a gatekeeper, then you have a positioning problem. Record companies have been learning this the hard way during the last decade.

We all know about Myspace and how musicians made their work popular before signing a contract with a record company (think Lily Allen and Arctic Monkeys).

It looks like even this time is over : the music industry business model is now getting a step further towards disintermediation with the smart, cheap and beautiful Pomplamoose. Read more »

Like

Unlike

Dear everyone,

I am extremely happy to start off this new year by introducing a fresh face on Tech IT Easy, Anand Kishore Raju, who will be blogging with us in 2010. His main areas of focus as a blogger will be greening the internet, carbon footprints, energy and power figures of the internet and web2.0.

Anand is currently working as a Research Engineer at Telecom ParisTech (ENST). His area of research focuses on the Energy aspects of the Internet, what the scientific community calls “Green Networking”. His efforts are directed towards making Computer Network Science aware that processing, moving and storing bits has a cost in terms of energy and in terms of the Carbon Emission Footprint.

In the past, Anand had also worked at Collaborative Systems Group (ColSys) at Bilkent University, Turkey, where he developed a taxonomy for user properties, influence factors for feedback quality in web 2.0, existing and novel models for deviation types and their detection. He also holds a degree in Computer Science and Engineering and aspires to join HEC in near future.

Anand joins a smart team of collaborators, some of which also work in green computing and many of which share an interest in this important topic for sure. As such, please join us in welcoming Anand to the team and I hope you enjoy reading his words on Tech IT Easy!

Happy New Year,

The Tech IT Easy team

Like

Unlike

First of all, let me make clear that the title is a question and this post will give no answer. 

Second, if somebody has the answer, be my guest, will give you my credentials to edit.

Third, the salmon can be both a gift (as in the semiotics of Umberto Eco) and lethal stinky arm-extension (as in Asterix)

Fourth, let’s get serious.

Social enterpreneurship is one of the new buzzwords in business innovation. Buzzwords are obviously made up to speak situations that exist but with a lot of entropy until somebody names the fear away. And can also give you a scolarship to top-notch business schools, so your 5min of attention please.

To save you some brain cells from suranalysis I’ll give you three pictures of social enterpreneuship fields :

1. Economies in “turbulent times”
2. Recently patchworked societies
3. Niche populations in balanced societies

(sound too familar? need something more exotic? … please refer to expert-experts.)

Lately, I have the privilege to live in an environment that has 2,5 of the above.

Thus its quite fascinating that few people around me, move on the great dynamics of this 83,3%  (2,5/3) fluidity. The blocker is violence.

Violence such as

• rioting half the population against the other half waving salmons
• dangerous life-hacking (d-driving, d-careering, d-tax-paying, d-pressing your children and d-attending your lifemate)
• self-asphyxiation in a team
• tv

so what would you see happening first? closing the tv? feeling good? doing good? putting down the fish?

My two pennies on ………………………………………. putting down the fish, for many reasons of mass-psychology only Philip-Morris knew (but now we all do).

so, dear Greeks, enough with rioting, put down the fish, or better , put them in a plate.

Georgia

Like

Unlike

Whether or not to design a new OS is probably the wrong question to ask at this point. Gruber says that hardware makers should strongly consider going the Apple route and design their OS and hardware combined. I think that the iPhone vs. any other mobile OS battle, and any other standards-battle really, proves that it’s not so much about the OS as it is a about critical mass of apps. At the same time, had the App-less iPhone v1 (lame pun intended) been a badly design hardware+OS, then no one would’ve bought it. But that was threshold 1, which the iPhone got out of and we are in threshold 2 now: features, i.e. Apps.

PC OSs are in the same boat. As much as I like Mac OS X, if it didn’t run the apps that I needed to be productive or unproductive (you know, media & games…), then the chances of me getting a Mac are zero. Any new OS maker is in the same boat, having to think about both their OS and the apps that run on it. A hardware maker designing an OS would have to think about all three dimensions (+ all the other stuff: consumers, partners, etc.).

I think I was fairly down on Android as an OS and fairly up on Chrome OS (COS), long before it either came out. I’m still sort of down on Android and very much up on COS. The reason is for once not hardware or software, it’s the changing world of telecommunication.

I haven’t been silent about my feelings about mobile operators. They’re not good, mostly for people in Europe that travel internationally a lot. And just when some positive movement is happening in terms of mobile and sms roaming charges, we now get Internet roaming, where operators still find plenty of opportunities to gouge consumers. It’s not unusual to pay several Euros/dollars/pounds per MB for instance, which is o.u.t.r.a.g.e.o.u.s.

As such, when I saw the ASUS EEE and all the other Netbook models being offered with subscriptions, I was skeptical. But what I didn’t think much about, because I wasn’t a user at the time, was the opportunities that ubiquitous internet (within roaming reality) offered: by buying a subscription with a laptop you are in fact instantly online, which makes any argument against a NetOS moot. It completely opens up the road for a NetOS maker, like Google, but also like Nokia, RIM, Palm, Apple, Microsoft, etc. to build an OS that entirely operates on a connected backbone. This is the opportunity that I see Chrome OS exploiting and why I think it, as well as the iPhone netbook/tablet if it comes out, will be massively successful.

I still don’t like the idea of hardware enslaving itself to telecom-operators. But I think we really can start thinking about a cable-less world a few years from now, with all the implications (no more offices, augmented shopping, etc.) that it can bring.

Yay mobile net. Yay Net OS.

/ Vincent

(Picture: city in clouds, courtesy of www.crestock.com)

Like

Unlike

Hi ! it’s Cecil here.

Just uploaded this Enterprise-2.0 presentation. Title : Enterprise 2.0 : leveraging collaboration platforms to foster knowledge, innovation and productivity.

Best to see full screen

Target audience is upper management.

The objective is to address key issues faced by organizations built around knowledge : management of not only knowledge but also innovation and productivity. First to see the current limitations with the tools and processes in place and then to see how collaborative platform and enterprise 2.0 approach can offer competitive advantages to the company.

I have not been really convinced by the material available on the topic. Mostly too buzzwordy and flashy, this often scares upper management out. Most of them then subsequently relate E2.0 to consultant-dollarmaking-vaporware material, hence the dedicated section in the presentation.

Besides, in my view, these presentations usually go from the existing social applications (and their many exciting features) into the enterprise. In order to convince management, they should rather go the other way round : from enterprise real problems to how they can be addressed by social software platforms.

Mostly influenced by this excellent presentation by Mr Enteprise 2.0 : Andrew McAfee at PARC (link). Also by many of the videos, books, articles, blog posts refererred to in TechItEasy and Heavy Mental.

Like

Unlike