Emergent Social Software Platforms (ESSP) are now at the doorstep of the enterprise. The question one may ask is : how does it fit alongside the already existing Enterprise IT systems.

Companies have spent a fortune during the last 10 years implementing business critical Enterprise wide systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM) or Product Lifecycle Management (PLM). Yet another system could be seen as a risk for the balance of the whole company IT strategy.

In his enlightening book on PLM (Product Lifecycle Management, Driving the Next Generation of Lean Thinking) Michael Grieves proposes a map to illustrate the positioning of PLM together with the main business critical IT systems.

This blog post extends this map and propose a perspective on Enterprise 2.0 platforms positioning.

Read more »

After reading the excellent Andrew McAfee Enterprise 2.0 book, I was wondering if there was any point for Heavy Mental to publish yet another review. There already are plenty around with Venkatesh Rao’s on Enterprise 2.0 blog and Gil Yehuda’s probably being the most interesting ones.

It might be more valuable to offer a perspective focussing on the Adoption part of the book. By and large, the adoption topic has been the one sparking off most of the conversations and thinking on the Enterprise 2.0 topic. The idea is to confront McAfee work with a reference on the topic of adoption of innovation : Diffusion of Innovation : by Everett Rogers.

In all fairness, I haven’t read Diffusion of Innovation. I only know it through Scott Berkun presentation on innovation (already mentioned in a post on the subject). Scott quotes Everett Rogers work :

The diffusion of innovation is based more on sociology and psychology than on technology. Here are the things technologists hate : whenever they come with innovation, the main forces against the innovation adoption are sociological ones : ego, envy, fear, pride, politics, security etc …

These are the factors according to E. Rodgers to evaluate how likely your solution is bound to be adopted :

• Relative advantage : what value does it bring ?
• Compatibility : how much effort to transition to this innovation ?
• Complexity : how much learning is required to apply it ?
• Triability : How easy is it to try the innovation ?
• Observability : How visible are the results ?

Enterprise 2.0 represents innovative ways to communicate, collaborate and share knowledge among distributed teams in the organizations. So let’s see how Mc Afee writings answer these questions …

Read more »

(French version)

The pitch: Enterprise implementation of social networks is the third step of a gradual immersion of the enterprise into the internet culture. This immersion occurs because there is the obvious truth : web works with amazing speed on an amazing scale.

I have been lucky enough to witness from the inside the major changes the IT industry have been going through in the last ten years. What is really interesting within the scope of Enterprise 2.0 is that these changes involve the adoption of tools, solutions and approaches that really came from the internet culture.

As Enterprise 2.0 activists, we keep on wondering where to find meaningful experience of internet culture adoption in our company. The IT department is the place to look because they already been through the first 2 steps of immersion ….

Read more »

I have been reading a lot of Scott Berkun lately, including his brilliant Confessions of a Public Speaker (french review available). A must read for any speaker, professional or not, to make sure you transmit clearly your ideas .

However, sometimes you just don’t have a dedicated room, with people ready to offer you 30 minutes of attention. You don’t have the slideware, you don’t have the projector or your laptop.

No. What you have is just a 30 seconds time frame, where you bump into some executive or very important people in the company. And what you want is to take advantage of this opportunity to pitch people into some Enterprise 2.0 basics.

Scott addresses this point in one of his many excellent blog posts : how to pitch idea.

Now let’s see some elevator pitches to 5 key enterprise persona for 2.0 adoption …

Read more »

If you are new to Twitter then it’s easy to get confused with so many twitter applications out there. Further, if you are a business user than you may have no time to do research on the applications. We really can’t deny the fact that businesses are testing out Twitter as part of their steps into the social media landscape.  You can say it’s a stupid application, that no business gets done there, but there are too many of us (including me) that can disagree and point out business value. I used many of the tools available in internet to manage my old twitter account.

With this idea behind I am trying to categorize the tools which may be helpful for our readers to use according to their needs. Here are some twitter tools  along with the snapshots which impressed me and according to me will be easy to use even for a newbie to  promote his/her business .

1. Buzzom Premium http://premium.buzzom.com/

Buzzom Premium is very newly launched application which allows you to focus in your twitter growth. It has many functions to choose from but more essentially its spam filter, scheduler and monitor. These are the three basic functions over which the application is build.

Direct Message is full of SPAM and it is almost unusable now. Thanks to various gaming applications and welcome or thank you messages. I like Buzzom SPAM filtering for DM. It actually makes this feature usable.

Buzzom also provides a great way to visualize your Twitter growth and network’s activity such as tweets, Retweets etc. The service also has the auto grow and follow system to increase your network’s size. Scheduler allows you to schedule tweets at certain time and control it by specifying its repeat cycle for future tweets.

2. Twonvert http://www.twonvert.com/

Twitter is all about 140 characters of words. People are already got use to expressing themselves in 140 characters with shorthand notation and some ingenuity. But that takes time and when you are in hurry, its more frustrating. With Twonvert you can easily convert your tweets into SMS shorthand language and allows you to say more with less characters!

3. Wefollow http://wefollow.com/

WeFollow is the directory of all the people in the Twitter, who have added themselves to the list. It provides an easy way for you to find relevant people in twitter and connect with them. You can find all short of people from celebrity to technologist in the list. WeFollow.com helps you use your time efficiently by making your people search easy and fast.

4. Twitscoop http://www.twitscoop.com/

Twitscoop is the service which lets you search the real-time trend in the twitter. Twitscoop uses the dynamic tag cloud to show the most talked topic in an interactive way. You can also search for related keyword and finds its popularity in the Twitter network.

Overall, it allows users to “Mine the thought stream” provided by Twitter. Twitscoop’s algorithm cuts every English non-spam tweets into pieces (“tags”), and ranks them by how frequently they are used versus normal usage. Twitscoop can essentially be described as your real-time web’s monitor.

5. Twittercal http://twittercal.com/

Managing your calendar is very tedious. You may have to enter new task on the go and may not have access to web version of Google calendar. Now you can do that easily via Twitter, you just have to send a small tweet and it gets added to your Google Calendar.

It’s a free service that connects your Twitter account to your Google Calendar. Add events in a snap from your favorite Twitter client. Follow the 5 steps procedure to get started.

6. Socialtoo http://www.socialtoo.com/

Socialtoo is a paid service that lets you manage your twitter account by autofollow and unfollow tool. It also provides you basic statistics about your followers count and tweet count. It helps you manage your account and reduce the spam in your network.

It has interesting features like social survey that allows you to create survey that will allow you to understand your network much better.

7. StrawPoll http://strawpollnow.com/

Can you measure the sentiment of your network? Ets say you have 1000 people in your network, getting everyone’s opinion one to one is difficult. If you just want to measure if your network is Pro Apple or Pro Google, what do you do? Well Strawpoll is the tool you are looking for.

StrawPoll is the coolest way to follow the opinions of people onTwitter. It allows you to create poll and communicate with your network and understand their opinion.

8. TweetDeck http://www.tweetdeck.com/

Tweetdeck is the most popular desktop application for Twitter developer in Adobeair. It is very popular for its interface. It provides you a very easy way to maintain your daily twitter activities. Tweetdeck provides easy way to group your friends into different tabs and clean up the twitter stream. You can also search in the Tweetdeck and open a dedicated tab for the keyword; this allows you to track them easily. Recently, TweetDeck also has added TweetDeck Directory which is similar to WeFollow.

9. Stocktwits http://stocktwits.com/

StockTwits is an open, community-powered idea and information service for investments. Users can eavesdrop on traders and investors, or contribute to the conversation and build their reputation as savvy market wizards. The service takes financial related data and structures it by stock, user, reputation, etc.

User can add a set of specific stocks, save them to their own portfolio and limit the conversation around it or focus only on their favorite and trusted sources. Watch the whole stream or create your own filters. User can follow the best on the site, the best only in your areas of interest and in turn share your best actionable ideas. This is the best Twitter related financial site on the web does this in real-time.

10. TwitterSearch http://search.twitter.com/

TwitterSearch is the basic framework of the entire search engine that is present. It provides an easiest way to find out tweets related to keywords. It also has an advanced feature that lets you customize your query to find relevant tweets. It is small but powerful tool.  Once you get hang of it, it can be your most powerful tool of all. Beside search, it was shows the trending topic which can be useful to get hold of the perspective of twitter.

To Actually understand how to use twitter to promote your business here is a link to an awesome article by Chris Brogan.

P.S : All the rankings and stats are based on my personal opinions and experiences while using them.

(Knowledge Capture in Enterprise 2.0 – click to enlarge)

Knowledge Worker : one who works primarily with information or one who develops and uses knowledge in the workplace (Peter Drucker – 1959)

If the definition above applies to your job then you probably are a knowledge worker. I personally am. And knowledge is the raw material we’re working with.

As opposed to the raw material manual workers deal with, knowledge is immaterial, it is just floating around. If we want to be productive we need to make sure this knowledge is harnessed, i.e captured and easily accessible.

Some studies show that between 25 and 50% of the communication between knowledge workers remains tacit and uncaptured. The question is how can we be productive and comfortable with our daily work if about half of the raw material we’re working with is wandering around ?

In the enterprise 2.0 presentation, I compare the knowledge capture in Enterprise 1.0 and 2.0. And it goes like this … Read more »

(Hi, it’s Cecil here. A french version of this post is available on Heavy Mental)

Bertrand Duperrin explains in a quite remarkable post the risk of backslash when using standard web 2.0 key words while presenting social networks to a new audience. The reason is : there could be some misunderstanding from the audience.

Among these key words : Conversation. Bertrand exposes the issue :

Just try to explain to a manager who has been struggling for years to reduce wasted time and productivity due to gossip, that time is now for team talk and conversation. And even worst : that his role is to stimulate this conversation. Then watch his face that slowly turns sour.

6 reasons to bring management and the enterprise conversation back together. And to use collaborative platforms to foster the latter. Read more »

(Hey, believe it or not, it’s Cecil again. Another translation from an original french post on Heavy Mental).

One often refers to usages when talking about the advent of the collaborative web. In my opinion, this is an understatement which nurtures misunderstanding. The relationship developed by people with the collaborative web is much more of a culture with principles, values and habits.

In this respect, the Digital Natives has an equally revolutionary DNA, although less spectacular, than the boomer generation.

This Generation Y presents cultural characteristics that cause thorny problems within the organizations, in particular as far as the propagand … erm … internal communication is concerned.

Here we have to deal with knowledge workers : a post-ideological /over-educated /over-informed / born connected generation. In short : a corporate BS proof generation.

Some tips to facilitate the communication … Read more »

All organizations say Routinely ‘People are our greatest asset’. Yet few practice what they preach, let alone truly believe it. (Peter Drucker)

Peter Drucker is the main theoretician of modern management.

He was the first to define the Knowledge Worker, back in 1959. The excellent David Weinberger (one of the Cluetrain Manifesto terrorist) may call the definition as pompous, it remains nonetheless visionary. Drucker’s whole theory on organizations of the XXth century is built around the knowledge worker.

What is surprising when we analyze the recommendations for management within the implementation of an Enterprise 2.0 approach is that by and large, these are pretty similar to the ones we can find in the writings of major XXth century authors on management and leadership (Drucker, Crozier, DePree) or among the great industry leaders.

Participation, reputation, emergence, transparency, simplicity, agility and trust : would Enterprise 2.0 finally deliver the promises of modern management ?

(Hey, it’s Cecil here. This is a translation of an original french post published on Heavy Mental). Read more »

(Hi, it’s Cecil here. This is a translation of an original french post published on Heavy Mental).

One of the most common misconceptions our managers make when they talk about Enterprise 2.0 is to reduce this approach to a mere web2zero (quote mark with the fingers) collaborative toolset. We can smile about it, but if we get this kind of misunderstanding, it’s probably because we missed something while communicating around this.

In the slideshared Enterprise 2.0 presentation, I realized that I only devoted one slide to the underlying changes.

It’s critical for people to understand that while importing these social platforms from the Internet, we also import an underlying electronic culture that will profoundly change the workplace organization. And these changes involve management principles. 10 of which being described hereafter … Read more »

It’s around that time again. First of all, I’d again like to note that I am, for the moment, the producer of 99% of the junk, eh, I mean Gold that appears before your eyes on Tech IT Easy. So, for the moment, these are favourite posts that I wrote.

If you are interested in contributing to Tech IT Easy, either as a blogger or guest writer, please write to us!

This month, I’d like to thank Georgia for writing about guerrilla marketing. Last month, I forgot to thank Jeremy for publishing his interview with social marketeer, Michelle Greer, and Georgia, for writing about Mint.com.

Let’s get to the favourites (in no particular order):

• The “captain’s chair” phenomenon, in which I identify a problem that many one-person-companies-growing-into-SMEs face, the centralisation of leadership around the founder, and the lack of processes that facilitate delegation. Expect more posts about this.
• A short guide for surviving Windows [aimed at Mac-users], in which in a series of a few posts, I start discussing how to survive that “traumatic” move. While I have certainly managed to, I am now happily back on my Mac at work. Even so, I am writing this post on Windows Live Writer, through Parallels (it’s what I call an anchor-app, something that ties you to an environment). Related: Awakening from the OS X vs. Windows War and Battles in the Virtualization Space.
• Media’s Basic Duty to tell the Truth (P.S. Blogs are not Media), in which I, again in a series of posts,  defend Techcrunch’s reputation, in regards to their accusation towards Last.fm. My premise: blogs (like ours) are not media, but some professional blogs, like Techcrunch, have become its equivalent and thus (have to) respect the same principle of reporting the news as accurately and honestly. I don’t want to generalise though, I think that Arrington’s posts in particular, can be much too emotional, provocative, and definitely more blog than pro-media.
• Where do Good Ideas come from?, in which I propose four areas and write about the ease of implementing these ideas. Two supplement posts: On having Heroes in your Craft and The Right Mix between Idea and Execution and One reason not to blog (at least not to blog about your plans) (I sure do blog a lot about idea generation… ).
• What would an Always-On Device look like? Do we even want it?, which comes down to that I would like a device that records everything that I do, in whatever format needed. Some complications: a. do we even want it? How would we process the information? I think that suitable devices already exist, from your camera phone to more specialised and expensive methods.

That’s it for this month. May’s recap can be found here. Until the next time, on Tech IT Easy.

Vincent

The “Captain’s Chair” is what I call the chair of the entrepreneur which always has to be filled and which sits prominently in the middle of the office and all the business being conducted within. It comes out of the simple evolution from running a 1-man show, and then hiring on more people to do the work. It also has a lot to do with how sensitive the service is that is being released, and when customers expect services to be at the same level of professionalism that the initial founder has always displayed, it is understandably hard to let go.

It is also a trap that is being written about in plenty of business “self-help” books and is, in my opinion, best solved through designing processes to be as failure-free and as simple as possible. In other words, like the preparation of a McDonalds hamburger, which is a scientifically designed factory process.

One public example of the captain’s chair phenomenon is Micheal Arrington’s Techcrunch, which has, until recently, always been run out of his own apartment, and even today he is (I believe) the no. 1 editor and certainly the no. 1 PR guy. In no other media publication of that size (in terms of readership numbers, not company size) does the founder take such a prominent and involved position and, physically and mentally, I’m sure, it is taking its toll on Arrington. Similarly, I know several small companies, where this is a problem, with similar consequences on the founder.

This is not to say that doing the opposite is necessarily a good thing. As perhaps the case of Starbucks showed, which recently had to ask its original founder, Howard Schultz, to return to the captain’s chair, sometimes an organisation can forget the original values it was based on and do some silly things. In Schultz’s case, I have actually always blamed its problems on his book, which was essentially a franchise manual for anyone who wanted to set up a coffee-shop, and which might have also inspired McDonalds to basically become an affordable Starbucks alternative for the masses. A story for another day, but I think the current Starbucks model is doomed and Schultz will have to redesign the company’s business model from scratch.

There is certainly a careful balance that needs to be maintained when designing a company to both expand a business’s reach, without losing the heart of the business. Together with the simple process of “preparing a burger,” you need to instil the values that also lead to the “smile” that accompanies the sale of the burger and leads to a satisfied customer (and his return-visit).

Designing companies must thus, in my opinion, be a rich process, involving the founder(s)’s, the employees’, and customers’ input, finally leading from the single business to the chain of businesses serving all customers equally or superiorly well.

Vincent

I don’t know if you can really generalise across all teams what makes them great. I’m still young and learn something new about teams every day. That said, this is what I’ve learned so far and these are values that I try to keep in my own work, and encourage in others. This topic is inspired by the ‘thin book(tm)’, “The one minute manager builds high performing teams.”

My criteria for the following 10 traits are the ultimate outcome, not necessarily just working with great, smart people:

1. Ownership of the idea: that should be clear. In my experience, the kind of people who take ownership are the kind that pull all-nighters to get things done.
2. Clarity of goals: having a clear idea of what we want to achieve, with the understanding that these things need to be discussed regularly, is invaluable as far motivation and focussed work is concerned.
3. A strong work-ethic: by which I mean, being an honest, hard worker, and also someone who keeps others on track.
4. Open communication: nothing kills teams as much as frustrations, problems, or compliments left unspoken.
5. Trust: not the same as open communication, often you need to be able to count on your team-members, blindly, rather than having to tell them what to do. And vice versa!
6. Multi-disciplinary backgrounds: I still believe in the three core-disciplines of teams being: detail, social, and vision, but I also think working with people, who have a different (educational / work) background to your own, can be tremendously rewarding in terms of thinking out of the box.
7. A both fuzzy and clear division of tasks: Sometimes, it’s needed that people pull themselves away from their own tasks and help others. Overall speaking, I think it’s very useful to have a clear division of tasks, with everyone in the team being aware of what they have to do.
8. Broad-mindedness: Maybe I’m biased here, but there’s nothing like working with people that have an international background, who think beyond boundaries. This trait can also be developed by just keeping an open mind though.
9. Competitiveness towards the outside: as a team, our goal is to win.
10. Reduced ego on the inside: as a team, no one is better than the other, and the best synergies are developed when egos are left at the door.

I’d love to hear about some of the traits that you discovered in great teams you worked with.

Vincent

One of the things I’m always looking for are tools that teach me stuff in a language that I understand. I have several books on finance, some of which are great in describing the general picture, but lacking in the details; others of which are (probably) great in describing the details, but suck at the general picture.

“Managing the numbers,” by Richard Stutely, is a book that does both well. It basically takes you through the process of:

• dealing with financial problems;
• of putting it in the greater context of the organisation;
• of splitting it smartly across sections;
• and, most importantly, keeping that continuity by using one company as an example, which, if you put it all together, form one great excel-sheet.

In other words, if you’re “fearful of finance,” like me, but absolutely need to know it, like me, it’s the perfect book.

Things I like most are actually the pictures, which give you an overview of how everything fits together. No, perhaps not this one:

…but this one, which essentially shows you who allocates the budget, who spends the money, who makes the money, and who manages profit (and loss)…

…and this one, which is all about calculating return on an investment.

(appologies for the funky layout and colouring, they were taken from a phone).

It is a book written for people that don’t want to spend too much time on things like this (90% of the planet), but know that they need to keep track of it for the good of their organisation. If this fits your situation, then I warmly recommend it.

I have to warn you though: if you’re just a tourist/beginner in this area, then this book is definitely not for you.

Vincent

Up to a year ago, I was running in a track-team. It was fun, but I was already feeling my age and stopped in the summer of 2007. Yesterday, I decided, for the second time this summer, to join my former team in one of their infamous 2-3 hour training-sessions.

What made this team great was its coach. He was recruited a few years ago, is in his 40s, and is a master of his sport. What made him great is that he was somehow able to target all of us: the quick 18 year olds and the slower 30 year olds and above. He planned the route well, placed us into fitness-categories 1-3, did an extremely slow warm-up to get us all ready, and used “vacuuming” to keep us all together. It is a term we use over here, meaning that the quickest, once reaching a certain distance, turn around and dribble back to the slower ones.

That’s all excellent, but there is one flaw in placing to much faith in a coach: he’s just one person. Last night, another co-runner of mine took over the training. He planned the route well, warmed us up slowly, used vacuuming, and made us run 13 km (ca. 10 miles)! You should know that my top mileage is usually about half that, and hadn’t trained much the weeks before. We even had a girl, whose knees gave out after 10 km, and were still able to train around her, while she walked. Somehow, we all came away satisfied.

In my opinion, the important qualities of sports-coaches are these three things, and I hope they translate to other disciplines as well:

• Knowing your craft really well;
• Planning for different abilities in your team;
• Making your craft transparent so others can take over.

More tech coming this weekend, I promise!

Vincent